Return and Refund Policy
1. Overview
At Hitaksh, customer satisfaction is our top priority.
If you are not entirely satisfied with your purchase, we’re here to help.
This Return and Refund Policy explains your rights and options regarding returns, replacements, and refunds for products purchased through our website.
2. Eligibility for Returns
You can request a return or replacement if:
The product you received is defective, damaged, or incorrect.
The item is unused, in its original packaging, and all tags are intact.
The return request is made within 7 days of delivery.
⚠️ Note: Some products may not be eligible for return due to hygiene, customization, or perishable nature. Please refer to the product description for details.
3. Non-Returnable Items
The following items cannot be returned or refunded:
Items on sale or clearance
Personal care, intimate, or hygiene products
Customized or personalized orders
Digital products or gift cards
4. Return Process
To initiate a return:
Email us at chauhanchetan951@gmail.com or call +91 9717135822 within 7 days of delivery.
Provide your order ID, product details, and reason for return.
Our team will verify your request and share the return instructions and pickup details (if applicable).
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
5. Refunds
If your return is approved, your refund will be processed within 5–10 business days to your original payment method.
Refund may be delayed if:
The product has not reached our fulfillment partner yet.
Your payment provider or bank requires extra processing time.
If you haven’t received a refund after 10 business days, please contact your bank or reach out to us at chauhanchetan951@gmail.com.
6. Order Cancellations
You can cancel your order within 12 hours of placing it or before it has been shipped.
Once dispatched, cancellation requests cannot be accepted. You may, however, request a return after delivery as per our return policy.
7. Damaged or Wrong Items
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photo or video proof.
We will offer a free replacement or full refund, depending on stock availability.
8. Return Shipping
If the return is due to our error (e.g., damaged or wrong item), we will cover the return shipping cost.
If the return is for personal reasons (e.g., change of mind), you will be responsible for the return shipping charges.
9. Contact Us
If you have any questions or need assistance with your return or refund, please contact:
Hitaksh
📞 Phone: +91 9717135822
📧 Email: chauhanchetan951@gmail.com